Insignia Marketing Solutions
Privacy Policy

This Privacy Policy outlines how your personal information and other information about you such as any “Personal Data” you may provide to Insignia will be retained used, or shared in connection with your access to and / or use of this website and / or mobile application, available for iOS and Android mobile platforms, that Insignia may provide including in relation to any Electronic Direct Mail, Text Messages and email communications that Insignia may send in connection with your use of our website or mobile applications (APP’s).

About Insignia

Insignia Marketing Solutions Limited & Insignia Marketing Solutions Ltd are companies registered in Hong Kong S.A.R China and a WOFE (Wholly Owned Foreign Enterprise) Company in China.

Hong Kong office

66/F, The Center,

99 Queen's Road Central,

Central, Hong Kong

China office

11, Guandong Place,

(Hujia Tower Office Area 050)

Chaoyang District, Beijing 100020,

People’s Republic of China

What Insignia may Collect?

We may collect the following information:

Contact details (for example, last name, first name, telephone number, address and email address), limited Personal Data (for example, date of birth or Month and Day of birth), your preferences and interests for food and beverages. Where applicable and approved, information relating to your spouse (for example, first name, date of birth, age, Wedding Anniversary).

How is Your Data Collected?

Enrolling in a loyalty programme: When you create an a new or renewal Membership when joining a Loyalty Programme, as and when you purchase or renew a Membership.

Hotel Loyalty Programme activities: When booking a room (if Insignia assists in the booking), Dining and / or Drinking at the Hotel Restaurant or Bar during a stay or while visiting a hotel as an outside guest. Any related requests, disputes or complaints regarding a Hotel.

Mobile Apps: When you join an Insignia managed Hotel Loyalty Programme by way of downloading or the use of Applications provided by Insignia.

How does Insignia use your data? Insignia receives your permission-based data when transacting.

Loyalty Program Membership sales, renewals, and cancelations: Your personal information is shared with nominated Hotel partners in support of them providing you with goods and services, Newsletters and promotional material in relation to your Hotel Loyalty Membership Programme.

Additionally, for other related purposes based on your consent to receive information.

Data Storage: Upon joining a Hotel Loyalty Programme managed by Insignia, your personal data will be collected and stored securely on our serves which are based in Hong Kong, S.A.R China.

By Securely Insignia can confirm and advise of the following: All data is stored in a Microsoft Azure SQL database and PII (Member’s personal information) is stored in an encrypted state using “Always Encrypted” (AEAD_AES_256_CBC_HMAC_SHA_256).

Backups of the SQL database are also encrypted. Management access to the Microsoft Azure SQL database is restricted via Microsoft Azure Multi Factor Authentication. Access to the database is limited by firewall and strong authentication credentials. All communications with the database are encrypted using TLS / SSL (HTTPS).

Marketing Related Purposes: Should you wish to not receive any related marketing information please contact us via email insignia@insignia-group.com to request to unsubscribe.

Data Protection: You are also entitled to the following: You may request copies and any Data held via email insignia@insignia-group.com You may also request for any data held be deleted.

Use of Cookies: We use small text files placed on your computer called ‘cookies’ to collect standard log and visitor behaviour information in an anonymous form. We use this information to analyse how visitors use our website and to compile statistical reports on website activity. You can set your computer to reject cookies, but this may affect your ability to use certain parts of our website. We do not use 3rd Party cookies.

Privacy Policy Changes and updates: Insignia regularly update related policies and please feel free to review this page at any time for relevant updates. For any further questions regarding Insignia’s Privacy Policy please contact us on: insignia@insignia-group.com.